Providing an excellent service for our customers is essential to the future growth of Admiral Group, both in the UK and overseas. We employ several initiatives in order to measure the quality of our customer service. The measures are reviewed annually to challenge departments to make continual improvements. Admiral operates within the regulatory framework of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK.
People who like what they do, do it better. Simple yet strong, this philosophy runs throughout the whole of Admiral Group and according to the Great Place to Work Institute, this has helped us to become one of the best employers in both the UK and Europe. In order to understand why we are rated as such a good employer, it becomes useful to understand the four pillars upholding the working culture at Admiral – communication, equality, reward and recognition and fun.
We play a positive role in the community through charitable giving and sponsorship of local community partnerships. Our strategy on charitable giving and community sponsorship aims to contribute to the local communities surrounding our offices, support events that are likely to appeal to our people, reflect our culture of vibrancy and fun, and raise our profile as a good employer within the local community.
We are committed to raising and maintaining colleague awareness of, and ensuring that all of our people are actively engaged in, activities to reduce our environmental impact, measuring and monitoring key aspects of our environmental performance and regularly reviewing progress to reduce the amount of resources consumed per employee. By improving our buildings to drive energy efficiency we are able to create a better working environment for our people.