Our people are key to our success and we spend a lot of time listening to them to understand what is important for allowing them to thrive.
Flexible Working
As part of our commitment to be an open, supportive and inclusive workplace, we want to foster a healthy work-life balance. We have adopted a hybrid approach to work which is all about trusting our people to make the right choice in where, when and how they work. Our hybrid model allows our people and teams to have greater flexibility and control over how they work. Where possible, this includes working different hours.
In order to retain our unique culture and the sense of connection and belonging that our people value, our offices remain available for colleagues to collaborate, strengthen relationships and networks. We are focused on facilitating meaningful connections that lead to better results for our customers and colleagues.

Talent and Development
We believe in giving our people the opportunity to grow. Our Talent teams offer a range of customised training programmes and courses for colleagues and our central training hub offers support, learning opportunities and career advice for all employees. We are proud of the fact that so many people choose to grow their career within the Group.
Some of the opportunities we provide include:
- Overseas opportunities: with businesses and operations across Europe, North America and India, we support colleagues gaining experience working in different countries.
- Development coaching: colleagues can request to work with a qualified developmental coach to identify opportunities, create goals and reflect upon achievements.
- Get Discovered: designed to support the development of future female leaders, by providing coaching, interactive training sessions and mentorship.
- Blooming Talk: designed to support managers to fulfil their aspirations by encouraging them to take up the development opportunities available and guidance on how to create a meaningful development plan.
Company ownership
All of our colleagues play an important role in the Group’s success and since we floated in 2004, we have given colleagues up to £3,600 per year through our employee share scheme. We are proud to allow colleagues to benefit financially from their hard work and dedication.